FAQ's

Frequently Asked Questions

We accept rush orders at our discretion. Rush order production may take between 5-6 business days in order to complete. Please contact us if you have an order that may require a rush.
We guarantee our products 100%. If for any reason you are not satisfied with your purchase please see our return policy below. See our return policy here.
You will immediately receive an emailed confirmation and invoice once the order is received, as well as another email once the product has been processed and shipped.
Any data you submit to this website over a https connection will be securely encrypted with the strongest available algorithms. The SSL certificate used by this website carries a $50,000 warranty to further protect customer purchases. Credit cards are processed via Payflow Pro which abides by the highest security standards available online.

Yes, we have an extensive catalog of products that are not listed on our website, as well as the capability to order new items in. Please feel free to contact us for products not listed on our site.

Standard production time is 10 business days after the order is received, provided that your printed proof accompanies your purchase order or e-mail. Orders needing pre-production samples, artwork, or special packaging may extend the shipping time. Any changes to the order or artwork may also cause a delayed shipment.
We accept Visa, Mastercard, American Express, and Paypal.
We accept vector format art files in the form of .ai, .eps, and .pdf file types. Any modifications that need to be made to the artwork may result in extra charges or delays. Any typeset paths within the file must be converted to outlines. Line thicknesses cannot be below 0.5 pts. This will ensure optimum quality for your print. TIFF Files, and JPG files are also accepted, though they MUST be at least 300dpi, black and white – No Halftones. File formats that cannot be accepted are: Word documents, JPEG images, GIF images, or bitmaps (BMPs). These formats do not have the flexibility we need to produce the best quality prints.
As is standard for the industry, we have an overage/underage policy of 5% of the quantity ordered. This means your order may ship up to or within 5% over or under the quantity you requested. You will only be billed for what is shipped.
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